Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,984

members

1,106

online

36,153

topics

Top

Constant stutters on Xfinity stream website

New Poster

Constant stutters on Xfinity stream website

This is unacceptable. 

 

The Xfinity website streaming continually stutters on my computer (i5, 4 GHz, 16 GB RAM, 970 GTX), despite paying for a top-of-the-line connection (200 Mb). This is with a wired connection, with gigabit ethernet plugged directly into the router. 

On the same network, on WiFi, it streams fine on my iPad (2017 model). My laptop, on the same WiFi, also stutters, but the streaming works fine at work (Comcast business).

We pay a stupid amount of money for our premium internet and cable, and I have to use the website streaming because some key TV channels remain stubbornly on SD. Can you have a look at this? It is a giant pain. 

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 0 replies
  • 160 views
  • 0 kudos
  • 1 in conversation