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Comcast support ticket assistant - hung up on me when I told him issue was resolved

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Comcast support ticket assistant - hung up on me when I told him issue was resolved

 

I recently moved - since moving my HBO GO and XFinity accounts stopped working.  I contacted supported 3 times.  All three times they elevated the issue yet I heard nothing.  Finally I spoke with someone from billing who resolved the issue in 10 minutes.

 

Over the last 3-4 days I've had hangups from Comcast.  Finally today I was available to answer the phone.  The tech said: "Hello I'm calling about a troubleticket you have with our online apps".   I replied: "Yes, actually this has been resolved.  I spoke with someone last Thursday and they basically just had to...".   I didnt' get to finish because the tech decided his job was done so he hung up.

 

Seriously.  I go out of my way to listen to you people babbling on the phone to no end about your services, etc, without hanging up.  I'm done.  Canceling my service today.  

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Re: Comcast support ticket assistant - hung up on me when I told him issue was resolv

Yes, I get hung up on or "disconnected" regularly by comcast when it comes to resolving issues or giving back a credit when they try and charge me a, "Service Protection Plan" that I never authorized.   I don't get disconnected at other times...only when Comcast is trying to resolve an issue.  I find this odd since when they are trying to sell me somthing extra, I never get disconnected.  Does the FCC know about this mysterious, "immediate disconnect" whenever they are trying to credit you for their mistake? 

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