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Comcast says one thing and does another

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Comcast says one thing and does another

After the usual 10 calls to get my tv working, I ordered and received a new box.

I returned the other to a UPS store and was notified by Comcast that it was received appx. 10 days later. Today I received my bill and I am being charged for the box I returned. I called Comcast and was told they never received it. I have proof of delivery and an email from Comcast saying the opposite. 

I was told they will "research" my return to see if they can locate the box.  I don't have great expectations that they will do anything or even if they do, they will tell me they can't locate it.

 

The funniest thing is that yesterday in the Sunday edition of the Philadelphia Inquirer there is an article about Comcast and its new and improved customer service. I guess when you are as bad as Comcast is, there is no place to go but up.

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