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Comcast online TV Show Listings

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Regular Visitor

Comcast online TV Show Listings

Whenever I select Comcast TV Show listings, either from a bookmark or the Xfinity Home page, I get  the correct display with the correct Zip code. However, the box with the channels and programs is blank, and I receive the following error message "There was a problem loading the grid, reload your browser." I reload my browser (Firefox 28.0), but the problem persists. I have tried other browsers (IE10, IE11), but with the same results.

Accepted Solution

Re: Comcast online TV Show Listings

I've reset your lineup to the Recomended Channel Lineup. Let me know if you continue seeing this problem.

 

- Dan

View answer in context
Official Employee

Re: Comcast online TV Show Listings

I've reset your lineup to the Recomended Channel Lineup. Let me know if you continue seeing this problem.

 

- Dan




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Regular Visitor

Re: Comcast online TV Show Listings

Thanks Dan.

Regular Visitor

Re: Comcast online TV Show Listings

I have the same problem with the TV listings for almost a week and I've been unable to make a difference. Can anyone help with this?  Thank you.

Official Employee

Re: Comcast online TV Show Listings

1) On the tv-listings page, click the "Change Location" towards the top left of the page.

2) If your zipcode is incorrect or if you don't see any channel lineups to select, type in your correct zipcode and press the "search" button.

3) Select "Comcast Recomended Lineup" and press the "Save" button.

 

Let me know if that doesn't fix it.

 

- Dan




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Comcast online TV Show Listings

Dan: Thank you, your response fixed the problem.

New Poster

Re: Comcast online TV Show Listings

Dan,

I know it's an old message, but I'm suddenly having this problem, as well. However, I always get "There was a problem loading the grid, reload your browser." after I put in the correct zip code and choose the proper provider.

 

John

Frequent Visitor

Re: Comcast online TV Show Listings

This doesn't work, at least for me. Mine has been down for over a week, have posrted a few times to this forum but haven't gotten any response or suggestions form Comcast. They will take my + $300 every month though!