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Comcast TV app won't record to DVR

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Comcast TV app won't record to DVR

Hello. I am able to change channels to the TV through the Comcast TV app; however I am unable to record programsto the DVR. I am able to manage the DVR through the standard remote control. Ideas? Thank you in advance.

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Official Employee

Re: Comcast TV app won't record to DVR


Carse wrote:

Hello. I am able to change channels to the TV through the Comcast TV app; however I am unable to record programsto the DVR. I am able to manage the DVR through the standard remote control. Ideas? Thank you in advance.


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Comcast TV app won't record to DVR

I just moved last week.  Got a new TV but the same DVR.  I can change channels with the Xfinity App on both my iPhone and iPad but I cannot record.  Help!

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