Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Comcast TV app channel problems

New Poster

Comcast TV app channel problems

I've been using the TV app on my tablet and phone for a couple weeks now since I became a Comcast customer. I haven't had any issues until yesterday when I went to watch A&E which I have every morning, it says "an unknown error occurred during this request". Today I tried to watch the OWN channel which I have everyday and it just says buffering and never comes up. Tried CMT and I get the "an unknown error occurred" message. I uninstalled and reinstalled the app on my tablet and it still says the same thing. It does the same thing on my phone. I would watch on my tv set but I'm still waiting for a technician to call me back because the extra set-top box they sent me on Tuesday isn't working either. 

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation