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Comcast Account won't let me use HBO Go / ESPN Apps

New Poster

Comcast Account won't let me use HBO Go / ESPN Apps

I'm having the exact same issue as the following thread:

http://forums.comcast.com/t5/XfinityTV-Website/HBO-GO-wont-authenticate-with-Comcast-ID-and-password...

 

On Comcast.com, under My Account, it only shows that I have Internet and Phone service although I have TV service as well.  I also have HBO as a premium on my TV service. 

 

When I try to log in to 3rd party apps like "HBO Go" or "Watch ESPN", access is blocked because they think I don't have TV service based on the hand shake they do with my Comcast account.

 

I've been on a few hours of online Comcast chats and had a trouble ticket opened and already closed although the issue was not resolved.

 

ComcastJoe - can you please help?

New Poster

Re: Comcast Account won't let me use HBO Go / ESPN Apps

Comcast team - can you please help?

 

It seemed like a pretty quick IT / account fix in this thread, but so far contacting support hasn't worked.

http://forums.comcast.com/t5/XfinityTV-Website/HBO-GO-wont-authenticate-with-Comcast-ID-and-password...

 

 

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