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Closed Captioning not working

New Poster

Closed Captioning not working

I've been struggling with the closed captioning in Xfinity's website for TV, because there is no "CC in the bottom-right" to click and make everything better. I am hearing impaired, and cannot watch TV or Movies without the CC turned on, so please help quickly. 

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Official Employee

Re: Closed Captioning not working

Closed captioning is not available for all shows and movies.  If it is available, you'll see the "CC" in the lower right.  You can use the "cc" filter on the TV and Movies pages to see which are available with closed captioning:

 

http://xfinitytv.comcast.net/full_episodes#alpha=null&ccOnly=true

 

http://xfinitytv.comcast.net/movies#alpha=null&ccOnly=true

 

Hope this helps.

 

Eric




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New Poster

Re: Closed Captioning not working

Isn't it federal law under the equal protections clause of the constitution that all broadcasts must have closed captioning so that the hearing impaired are not left out?

New Poster

Re: Closed Captioning not working

To akell388

 

It is required to provide CC only if the original broadcast was made over the air.  If a television station aired a show and then made it available on internet, it must provide CC.  If the programme was never aired, then CC is not mandatory. 

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