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Closed Captioning not working on DVR programs, but does on live tv on xfinity app

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Closed Captioning not working on DVR programs, but does on live tv on xfinity app

Closed captioning used to work on my DVR programs, however, no longer functions.  For some reason it works on Live TV still.  I've submitted a request for a fix 4 times now and nobody has responded to me even once. Can anyone help? 

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