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Chrome’s "Incognito" mode

Posted by
Frequent Visitor

Message 2 of 19
5,397 Views

This content on Xfinity TV is not available for viewing with Chrome’s "Incognito" mode. To play this video using Chrome, please view this page without "Incognito" mode enabled.

 

i have no idea what this is or have ideaa on how to disable it. help?

 

i just want to watch a movie..

18 REPLIES
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Posted by
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Message 1 of 19
5,554 Views

I keep getting this message but it's only with select episodes.  I tried to follow comcasts directions on how to turn it off and it doesn't change anything.  I can't watch anything using Safari browser at all on comcast so switching to that isn't an option.  

How do I...turn off incognito?  I googled it, doesn't seem like a normal or easy thing to do.  

Also, why am I only getting this error message here and there like I have watched millions of episodes of Dexter but only got this message with recent episodes.  

I have a brand new Macbook pro, Google chrome brower.  

Posted by
Official Employee

Message 3 of 19
5,391 Views
Hi - please follow the link below for instructions. The error message should of also directed you to the link below.

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#3365
Thanks,
Tony



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Posted by
Frequent Visitor

Message 4 of 19
5,381 Views

I have tried that multiple times and nothing happens; the same message keeps poping up.

Posted by
Official Employee

Message 5 of 19
5,375 Views

Can you send a screen shot?

 

Also the details from here would be helpful:

http://xfinitytv.comcast.net/computer

Thanks,
Tony



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Posted by
Frequent Visitor

Message 6 of 19
5,365 Views

i took some screenshots but lol. i cant figure out how to send them

Posted by
Official Employee

Message 7 of 19
5,336 Views

alexismorgan wrote:

i took some screenshots but lol. i cant figure out how to send them


Hit reply > then there's an attachment section.

Thanks,
Tony



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Posted by
Frequent Visitor

Message 8 of 19
5,306 Views

i hit reply but there is not attachement section

Posted by
Problem Solver

Message 9 of 19
5,294 Views

 

Its the Insert/edit image icon

 

Spoiler
 

attach1.jpg

 

then click in the space under word "Image" to select the image on your PC, when it shows in the lower part of that pop up window, click the blue "insert image" button to add the picture to the reply Smiley Happy

 

Spoiler
 

attach2.jpg

Posted by
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Message 10 of 19
5,121 Views

Google won't support chrome via phone. Google email response sends me to Google play, probably because Google automatically sees play in subject line.

Xfinity says its a Chrome problem,. Chrome says its an Xfinity problem.

Does uninstall re install help with either Chrome or comcast. This happened after I downloaded adobe flash upgrade

Posted by
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Message 11 of 19
5,115 Views

laptop works fine.  problem is on desktop.  Is there a problem with any of the adobe flash or shockwave products.  doenloaded upgrade a few days ago.

Posted by
Frequent Visitor

Message 12 of 19
5,138 Views

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title
Posted by
Problem Solver

Message 13 of 19
5,126 Views

alexismorgan wrote:

this is what pops up when i click insert/edit. no where does it say image

General properties
Link Text  
Link URL  
Target                Open in this window / frameOpen in new window (_blank)
Title

Uploading files may be restricted by a security setting.  Or this feature may not be available on your browser or operating system (PC, Mac, Linux).  I use Chrome on Windows 7; what browser and OS are you using?

Posted by
Frequent Visitor

Message 14 of 19
5,108 Views

chrome windows 7

Posted by
Problem Solver

Message 15 of 19
5,104 Views

alexismorgan wrote:

chrome windows 7


Hmmm, same as me.  Okay, try checking your Chrome settings. Click the "Content Settings" button in the "Privacy" section in the "Advanced Settings" and make sure the radio box is checked to "Allow all sites to run JavaScript".

 

Next, try emptying your browser cache using the "Clear browsing data" button. I'd also "Delete cookies.and other site plug-in data".  Doing this step has almost always fixed problems I have on many web sites.

Posted by
Frequent Visitor

Message 16 of 19
5,059 Views

ITS FIXED. 

Hallelujah! 

thank youuu

Posted by
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Message 17 of 19
5,076 Views

Suddenly I cannot watch videos at Xfinity. Never had this issue before.  Suggestions in FAQ have not helped.

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Message 18 of 19
5,030 Views

I am having the same problem. Any idea on were to go for help. I tried to watch on IE but videos would not load???????Smiley Sad

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Message 19 of 19
5,039 Views

Unable to watch online error message says due to incognito mode. But I do not window open in the incognito mode. This was working fine the other day