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Choppy video playback online

Regular Visitor

Choppy video playback online

Hi,

 

I was watching this episode of Mad Men:

 

http://xfinitytv.comcast.net/watch/Mad-Men/8726812587515001112/25046083518/The-Doorway/videos

 

And I like many users am having the choppy playback/buffering problems described here:

 

http://forums.comcast.com/t5/XfinityTV-Website/Want-comcast-to-actually-fix-this-playback-issue/td-p...

http://forums.comcast.com/t5/XfinityTV-Website/The-Walking-Dead-choppy-freezing-video-and-other-issu...

http://forums.comcast.com/t5/XfinityTV-Website/ERROR-MESSAGES-CHOPPY-VIDEO/td-p/1602261

http://forums.comcast.com/t5/XfinityTV-Website/Online-TV-playback-very-choppy/td-p/1652155

http://forums.comcast.com/t5/XfinityTV-Website/Issue-with-buffering-and-playback-speed-with-BBC-Stre...

http://forums.comcast.com/t5/XfinityTV-Website/Xfinity-TV-watching-online-stuttering-problem/td-p/16...

http://forums.comcast.com/t5/XfinityTV-Website/Fantastic-internet-connection-yet-video-buffers-every...

http://forums.comcast.com/t5/XfinityTV-Website/Choppy-freezing-Xfinity-TV/td-p/1634579

http://forums.comcast.com/t5/XfinityTV-Website/slow-choppy-Xfinity-video/td-p/1282389

 

I know the standard reply to all of these complaints was to post one's computer setup, so:

 

My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 161 My Map ID: 71 My Persona ID: 11302 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 76.119.238.56 My operating system: Mac - Undefined My web browser: Chrome 23 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.11 (KHTML, Like Gecko) Chrome/23.0.1271.95 Safari/537.11 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 11.6.602 Javascript: Enabled Cookies: Enabled (2308 Bytes). Time Information My Clock Time: Wed Apr 10 2013 20:43:04 GMT-0400 (EDT) Server Clock Time: Wed Apr 10 2013 20:42:40 GMT-0400 (EDT)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: Cy, B, A, J Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
 
 
I also played it on a PC using Firefox and had the same issues where the video freezes about every minute. Based on the sheer amount of complaints on this forum about this issue (of which I only took a sampling from the last month alone, the complaints go back to May of 2012), I am amazed that XFinity has not come up with a solution.

 

Problem Solver

Re: Choppy video playback online

Have you tried making sure you have updated versions of Silverlight and Flash players, as well as browsers?
Regular Visitor

Re: Choppy video playback online

Thanks for the tip, but I'm afraid I made sure everything was updated for each plugin and still had the issues.

New Poster

Re: Choppy video playback online

Yup, same problem here, trying to watch the last two seasons of Spartacus.

 

 

Here is my PC info and thanks for working on this, I know how rough IT troubles can be.

Keep yer heads up guys.

 

 

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/2275955733/Ep-208---Balance/videos

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/full-episodes#episode=8697387291820...

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/full-episodes#episode=6930319113621...

http://xfinitytv.comcast.net/watch/Spartacus/7511923708853028112/full-episodes#episode=8489629228767...

 

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 186 My Map ID: 393 My Persona ID: 8032 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.183.177.98 My operating system: Windows - Undefined My web browser: Chrome 26 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.31 (KHTML, Like Gecko) Chrome/26.0.1410.64 Safari/537.31 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700 Javascript: Enabled Cookies: Enabled (2995 Bytes). Time Information My Clock Time: Fri Apr 12 2013 20:35:15 GMT-0700 (Pacific Daylight Time) Server Clock Time: Fri Apr 12 2013 20:35:21 GMT-0700 (Pacific Daylight Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Dc, Dd, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, Cr, C, Br, Cx, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Db, Bm, Co, Bl, Bk, Bp, Cw, Cj, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Frequent Visitor

Re: Choppy video playback online

Me, too.

I have laptop Gateway NV54 that always has played videos flawlessly. Have not tried a lot over the past year, until about Feb 2013 - at that time, the episodes were really choppy - to the point of being unwatchable. I think Comcast has some serious issues - maybe they do this on purpose, but likely they don't know their own load, and so tney have no clues. There is NOTHING wrong with my laptop; all items are updated. AV disabled during movie-watching, STRIPPED-DOWN to the max - nothing but i.e. 9 and updated plug-ins, on Windows 7, 64-bit, all updates, all service packs and, again, NO ANTIVIRUS (during movies).

 

AND, I have a Roku as well and, you know what, the Roku recently has been acting weird, choppy, restaring - it's odd that BOTH of these things started happening over the past 2 months - it is not US, the customers, it is COMCAST having the issue. Personally, I think they are doing this on purpose, to try and force people to watch "traditional cable TV," instead of tv/movies via Internet streaming. ZIP CODE: 37122 - Mount Juliet. Why are you other people saying ZIP CODE UNKNOWN??? If you give your zip code, it might help these Comcast folks help resolve the issue(s). Oh, and I have Docsis 3 cable modem, latest greatest technology all around.

Contributor

Re: Choppy video playback online

 I'm running a brand new 3.4Ghz 8 core, 16gigs and a GTX560. I'm on the fast service too!

 

 Yet here I am getting CHOPPY broken playback on anything I watch on Xfinity.
 I ONLY watch this lousy site if Hulu plus doesn't have the show. Such as anything BBC

 

 I literally get a short pause EVERY other second!! I STILL can not believe I pay for this lousy site!!

New Poster

Re: Choppy video playback online

Ditto.  While watching Mad Men last night I became a mad man. Every 20-30 seconds the video would stop and appear to buffer.  I've had the same experieince while watching various other shows on XFinity.  This is clearly a Comcast issue and not an end user issue.

Silver Problem Solver

Re: Choppy video playback online

comcast service is not perfect buy I find most of the shows on the computer are on my tv have you checked on demand for them.  

Frequent Visitor

Re: Choppy video playback online

Bump. Fix the service. Everyone has the right equipment.

Regular Visitor

Re: Choppy video playback online

Yes, this issue has persisted. It now has been going on for over a year based on when the threads started. I don't understand how Comcast can continue to fail to address or even acknowledge the issue.
Contributor

Re: Choppy video playback online

 I JUST received an E-mail saying they are looking into this issue. (After FAR Far more then a year and countless threads on the subject).

 

 I would like to add that this doesn't seem to happen nearly as much on any of the "prime" TV shows I've watched over here. For example new episodes of the Simpsons, or Family guy ALMOST NEVER break up/ pause/ load/ buffer. It is typically other stuff such as Documentaries, ANYTHING ON BBC America.

 

 If you try to watch an entire episode of Top Gear BBC?? The show actually IS 58 min long! Not like American TV where an hour show lasts 38 min, PLUS a ton of ads. BBC has no ads. So an hour show is an HOUR long. Yet SOMEHOW,... Watching that show here, it lasts 87 min on average. NOT because of Ads (Comcast does add). But mainly because of the INSANE number of pauses/ buffering/ loading issue.

 

 I'm lucky in the sence that I don't break things I know are not the cause. Otherwise my keyboard and Monitor would be smashed every time I watch X-finity

New Poster

Re: Choppy video playback online

Also Im being plagued with an almost fastford like experience where the video jumps and the audio cuts in and out.  If I close page and revist it will always do this at the same exact point.  Its much more annoying than the show stopping to "buffer" or whatever its doing, becuase its actually becomes IMPOSSIBLE to enjoy.  Happend while watching salt on hbo and masterchef on fox.  Salt was doing to stop to buffer problem and masterchef was not. 

Frequent Visitor

Re: Choppy video playback online

Bump. Is anyone looking into this? I have a great idea. Why don't you let the video buffer and show us the progress (like YouTube). Then at least we have some feedback. 

Regular Contributor

Re: Choppy video playback online


C_DM wrote:
Have you tried making sure you have updated versions of Silverlight and Flash players, as well as browsers?

Silverlight and Flash themselves are choppy. YouTube and Netflix have the same problem to some degree, though the Xfinity player is especially bad.

Regular Contributor

Re: Choppy video playback online

I have seen this from day one they rolled out this service. Its not your computer and its nothing to do with your speed. This is a problem with comcast and the codec and compresion that they use.

Think Customer First


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Regular Contributor

Re: Choppy video playback online

I got a brand-new Samsung Galaxy S5 and video is just as choppy on the Xfinity TV app.

 

When the connection is slow, it tells you it's buffering. Stuttering video has nothing to do with network speed.

New Poster

Re: Choppy video playback online

@Zoycan That is NOT true.  It is not the same with Silverlight! I have tried playing movies in HD on Netflix, YouTube, Vimeo, and Hulu: NO PROBLEMS. I get to XfreakenFinity TV Online and BAM!!! Start-Stop Start-Stop Start-Stop. Can't wait for FiOS to get here.  I'd like if I could pay in a similar fashion: Start-Stop / Start-Stop I dont' think they would like that.

New Poster

Re: Choppy video playback online

Same thing happening here. 2015 and comcast website is choppy useless garbage. My guess is theyre doing this on purpose. Shouldnt take years to figure this out. 

Regular Contributor

Re: Choppy video playback online


cyranonaples wrote:

@Zoycan That is NOT true.  It is not the same with Silverlight! I have tried playing movies in HD on Netflix, YouTube, Vimeo, and Hulu: NO PROBLEMS.


You're not sensitive enough to notice. I've looked on many different PCs with the same results. No browser-based video player is as smooth as live cable TV. Comcast's online player is much worse than the others however.

New Poster

Re: Choppy video playback online

So typical of comcast to ignore customers complaints.
Service Expert

Re: Choppy video playback online

2 1/2 Year Old Thread being Closed.




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