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Channels gone on my live tv go

New Poster

Channels gone on my live tv go

Yesterday I was able to watch about 30-50 more channels then I am today on the tv go app.
It says it's supposed to match my package but I have far less channels then what I pay for that I'm now able to watch on tv go.
I.e. USA, e entertainment, hallmark, mtv, vh1, betjams, bet, lmn, lifetime and more were all available to watch on the app until today where they are all missing from the live tv listing in the app now.
What is the deal, how do I get this corrected. This app is vital to me as I travel a lot and depend on it to watch my shows while on trips from my phone/computer
Official Employee

Re: Channels gone on my live tv go


Spdorg wrote:
Yesterday I was able to watch about 30-50 more channels then I am today on the tv go app.
It says it's supposed to match my package but I have far less channels then what I pay for that I'm now able to watch on tv go.
I.e. USA, e entertainment, hallmark, mtv, vh1, betjams, bet, lmn, lifetime and more were all available to watch on the app until today where they are all missing from the live tv listing in the app now.
What is the deal, how do I get this corrected. This app is vital to me as I travel a lot and depend on it to watch my shows while on trips from my phone/computer

I'm sorry you are having trouble. Please call us and tell the agent that you need a "UDB refresh" because you have lost entitlements. If you have an X1 set-top box, you can also press the "A" button which will bring up Help. In there there is an option to refresh your account which does the same thing.




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New Poster

Re: Channels gone on my live tv go

That does nothing to fix the problem and if you notice on the forums there's about a hundred other people or more who are having the exact same problem as of yesterday or today
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