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Channel line up change

New Poster

Channel line up change

You have changed the channel lineup for HD channels to numbers over 1000 with no notice and without updating listing on internet or on your mobile app!  When will the online services catch up?  Who thought this was a good idea?

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Official Employee

Re: Channel line up change


johnfromavon wrote:

You have changed the channel lineup for HD channels to numbers over 1000 with no notice and without updating listing on internet or on your mobile app!  When will the online services catch up?  Who thought this was a good idea?


What is your zip code and service area? I would like to further look into this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Channel line up change

I saw this also.  I use a cablecard and Tivo so I have no guide data from either Tivo service,  or internet.    My zipcode is 12540.

Frequent Visitor

Re: Channel line up change

Same problem, it would have been nice to get some notice, and to update the channels to my cablecard and Tivo!  I even called Comcast last night, and they could not give me an electronic copy or update the channel lineups, but are going to mail me one.. seriously?

I have a TivoHD with cablecard, now the Tivo doesn't know the new lineup, and the lineup on the comcast website is still the 'old' one.

 

Zip code: 06066, Comcast Cablecard.

New Poster

Re: Channel line up change

I am also experiencing the new channel lineup. ALl HD channels strt from 1003. My zip code is 06053. This new update is not detected from web, mobile or Google TV.

New Poster

Re: Channel line up change

I have the same problem others have reported. Xfinity service has moved HD channels and the program information to my TIVO units has not been updated. None of my usual shows are being recorded and there is no way to set up recording on the new channels until the program information is provided. Very frustrating!

 

My zip code is 06107.

Official Employee

Re: Channel line up change

Hi all,

 

After the TV channels change, it can take up to 48 hours for the online TV Listings to sync and update.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Channel line up change

After this change in 06066 lineup I don't see all the Premium HD channels. Like Starz. Max..ie..only one HD channel instead of 4 like before?..is this going to be updated..this was not a good change so far..

Official Employee

Re: Channel line up change


Yiannis58 wrote:

After this change in 06066 lineup I don't see all the Premium HD channels. Like Starz. Max..ie..only one HD channel instead of 4 like before?..is this going to be updated..this was not a good change so far..


What is your service area? I would like to further look into this for you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Channel line up change

Hi Joe..it is 06066 Vernon/Bolton CT area..it seems that some HD premium channels have moved over to Digtital only where as before they wre in HD