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Changing credit card info / Customer Support

New Poster

Changing credit card info / Customer Support

Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.

Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.

Can anyone point me in the right direction?

Thanks.

Service Expert

Re: Changing credit card info / Customer Support


TGS-JV wrote:

Since my credit card got swapped out (new one has RF chip) it also has a new expiration date. I can find no way to edit the credit card info on the website.

Also, there's no way to contact customer support from the site, and I have no wish to be put into Comcast's phone tree h*ll, or be put on hold for 30 mins. for information that should be readily available.

Can anyone point me in the right direction?

Thanks.


You must be logged into your primary acount online and you can use this link:  https://customer.xfinity.com/Secure/PaymentMethods

 




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New Poster

Re: Changing credit card info / Customer Support

That did it!  Thanks!

Service Expert

Re: Changing credit card info / Customer Support

You're welcome!!!




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

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