Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,245

members

67

online now

1,952,401

discussions

Top

Change cable box channel from my PC?

Frequent Visitor

Change cable box channel from my PC?

Folks:

 

Is it possible to change my cable box channel from my PC?

 

I called Comcast customer service (CS) and they said it was not possible. They said I needed a DVR and a tablet in order to change channels. I have no interest in using their DVR. I don't have a tablet and have no intention to purchase one any time soon.

 

I have a Scientific Atlanta SA4250HDM cable box. I have digital extended cable service via XFinity TV. I do not have Internet service or phone via Comcast. (I use AT&T for the latter two services.)

 

Is Comcast CS correct or is there a way to do this?

 

I have a laptop PC running Windows 7 Professional 64 bit. 

 

Tags (1)
Official Employee

Re: Change cable box channel from my PC?


rhatsaruck wrote:

Folks:

 

Is it possible to change my cable box channel from my PC?

 

I called Comcast customer service (CS) and they said it was not possible. They said I needed a DVR and a tablet in order to change channels. I have no interest in using their DVR. I don't have a tablet and have no intention to purchase one any time soon.

 

I have a Scientific Atlanta SA4250HDM cable box. I have digital extended cable service via XFinity TV. I do not have Internet service or phone via Comcast. (I use AT&T for the latter two services.)

 

Is Comcast CS correct or is there a way to do this?

 

I have a laptop PC running Windows 7 Professional 64 bit. 

 


Go here and try to send a signal to your box:

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Change cable box channel from my PC?

ComcastJoe:

 

Thank you for the prompt reply.

 

I've already tried that page. But I did it again as you requested.

 

Three cable boxes are listed. I have one "master" cable box (a Scientific Atlanta SA4250HDM) and two DTAs. I want to control only the SA box from my PC.


Initially the TV Control column shows "TV Control is not available for this cable box" for all three cable boxes.

 

I tried renaming the first cable box; I assumed the first cable box is the SA box. I pressed the "save settings" button. However the TV Control column still shows "TV Control is not available for this cable box."

 

Any other suggestions?

 

Official Employee

Re: Change cable box channel from my PC?


rhatsaruck wrote:

ComcastJoe:

 

Thank you for the prompt reply.

 

I've already tried that page. But I did it again as you requested.

 

Three cable boxes are listed. I have one "master" cable box (a Scientific Atlanta SA4250HDM) and two DTAs. I want to control only the SA box from my PC.


Initially the TV Control column shows "TV Control is not available for this cable box" for all three cable boxes.

 

I tried renaming the first cable box; I assumed the first cable box is the SA box. I pressed the "save settings" button. However the TV Control column still shows "TV Control is not available for this cable box."

 

Any other suggestions?

 


I forwarded this to the appropriate team. They will let you know if you are eligible and further assist you if you are. They will reach out to you within the next 72 hours.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Change cable box channel from my PC?

ComastJoe:

 

Wow - thank you for the pompt reply.

 

How will the Comcast folks contact me? Email or phone? 

 

Official Employee

Re: Change cable box channel from my PC?


rhatsaruck wrote:

ComastJoe:

 

Wow - thank you for the pompt reply.

 

How will the Comcast folks contact me? Email or phone? 

 


They will call you and leave a message if you are not home so please check your messages.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Change cable box channel from my PC?

Followup: Comcast called me this morning Tue Feb 26. 

 

They informed me that the feature I desire is not available in my service area yet.

 

For the record I live in south Palm Beach county FL.

 

ComcastJoe, thank you for your help.

 

 

Discussion stats
  • 6 replies
  • 2420 views
  • 0 kudos
  • 2 in conversation