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Certain ads resize full screen video; can't be restored

Frequent Visitor

Certain ads resize full screen video; can't be restored

I've noticed this for three or four weeks now, and it happens in three versions of Firefox and Chrome browsers. I'll be watching some network show or other in full screen on one of my three laptops, and the ads display fine, but then one will crop up (currently it's the Lowe's pink ad) and it will be skewed over to the right. So then when the video starts playing again, *it* is skewed over to the right, and a good third of it doesn't display anymore. It seems to be ads that are formatted with frames of some sort around them.  It completely ruins the video because there's no going back to seeing it full size - all I can do is reduce it to it's smallest size, otherwise I miss it (and don't have access to all the controls either.  Someone needs to look into this. 

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Official Employee

Re: Certain ads resize full screen video; can't be restored

netmeg,

 

Make sure that your browser is set to its default zoom setting.

 

Also, make sure that your screen resolution is set to 800 x 600 minimum (1280 x 1024 recommended).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

Yes, those are all set correctly. I know what I'm doing and what I'm telling you is that the some of the *ads* are reformatting the screen, in the middle of a program. It's just happened again, and I have tried three browsers and two different computers. It pretty much makes online Xfinity useless. In the middle of a show. 

Official Employee

Re: Certain ads resize full screen video; can't be restored

What shows are you watching where this is happening? I would like to further test it out.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

I have the same problem as the original poster. It happens in ie 8, ie 9, and Firefox 7, different computers, all the same problem. Have reinstalled silverlight and flash, no effect.

 

In addition, video will sometimes resume from an ad in an "overscan" state, where the video dimensions do not fit the display, whether in full screen or windowed mode.

 

The only way out of either situation is to ESC from full screen and refresh the page, after which I sometimes get to resume but usually just restart. Either way I get a new set of commercials first.

 

I can watch a premium movie (no ad breaks) all the way through. When there are ad breaks, the video may or may not - usually will not) play without incident.

New Poster

Re: Certain ads resize full screen video; can't be restored

Ctill23, I'm have the exact same issue. Currently happening mostly after Dell commercials.
New Poster

Re: Certain ads resize full screen video; can't be restored

Try Big Bang Theory any episode.  It definitely does it on that show for me as well as other shows.  I have tried firefox and internet explorer 9.  You should start showing all the ads at the beginning of the shows anyways because having a ton of adds strung about the show is ruining the ondemand content in my opinion.

Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

(I'm the OP - sorry it took me so long to get back to this; it's not easy to find)  I most often see it after Hulu programs. Some ads are fine, but some shift the viewport, and you can't get back without starting over (as mentioned above)  

Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

I see the resizing issue a lot with Hulu content as well. If I view the program directly at the Hulu web site there is no problem.

Official Employee

Re: Certain ads resize full screen video; can't be restored

Hi all,

 

Thanks for the feedback.

 

I only tested a few videos like The Office and Glee and found no screen issues using a Mac 10.6/Firefox 3.6 and Windows XP/Firefox 8.

 

So we can further investigate, please tell us the following:

 

You operating system:

Your web browser:

Link of the video you are trying to watch:

Your screen resolution:

The actual ad that this happens after (example: after a Lowe's ad):

 

Thank you for your help,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

Does anyone have a fix for this?

Frequent Visitor

Re: Certain ads resize full screen video; can't be restored

You operating system: Windows 7 Ultimate

 

Your web browser: IE 9, Firefox 7

 

Link of the video you are trying to watch: almost anything originating from Hulu

 

Your screen resolution: 1280 x 720

 

The actual ad that this happens after (example: after a Lowe's ad): no pattern observed.