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Captioning

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Captioning

Why are  some  television episodes not closed captioned? Three times I've been unable to  enjoy  shows  I really wanted to see because of the lack of closed captioning. It's  very disappointing and frustrating.  All of the other episodes work fine, and other series premieres  have been captioned, so this just does not make sense to me. 

Problem Solver

Re: Captioning

Hello TCDC,

 

I apologize for any inconvenience this issue may have caused you. Do you still need assistance? If so, which channels are you having the closed captioned problem with?




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Regular Visitor

Re: Captioning

I've recently lost closed captioning with On Demand programs, Starz, especially. I'm in the Harrisburg area. It was also missing on ABC on demand. Live broadcast seems okay.

 

Admin1

Re: Captioning

Hi Sandy_Trapp -- For Closed Captioning issues you would want to contact our Accessibility Support Team. They can be reached at 1-866-668-6703 and accessibility@comcast.com




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