Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,316

members

24

online now

1,953,187

discussions

Top

Cant play any AMC or A&E videos, error 6000,

Frequent Visitor

Cant play any AMC or A&E videos, error 6000,

Using a macbook with os10,  I believe all other channels/videos play.  Used to work,  dont know what changed.   Thanks

Tags (1)
Official Employee

Re: Cant play any AMC or A&E videos, error 6000,


Tomen1 wrote:

Using a macbook with os10,  I believe all other channels/videos play.  Used to work,  dont know what changed.   Thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Cant play any AMC or A&E videos, error 6000,

 

My Zip Code: 48130 My Cable Provider: Comcast Ann Arbor (Brighton) Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.209.23.53 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled


 
Official Employee

Re: Cant play any AMC or A&E videos, error 6000,


Tomen1 wrote:

 

My Zip Code: 48130 My Cable Provider: Comcast Ann Arbor (Brighton) Digital My myDVR Manager Status: My Set Top Box Names: My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.209.23.53 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2 My system type: Desktop Computer Or Other Device My Move player version: 071706000001 My Silverlight version: 5.1.10516.0 My flash version: 11.3 R300 Javascript: Enabled Cookies: Enabled


 

Please go here to download and install PlayReady PC Runtime v1.3 and then please try watching a video again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Cant play any AMC or A&E videos, error 6000,

Sorry...it seems that the program is for windows bases systems.  I am on a mac.   Thank you.    Tom

Discussion stats
  • 4 replies
  • 846 views
  • 0 kudos
  • 2 in conversation