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Cannot watch any tv show on computer

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Contributor

Cannot watch any tv show on computer

Beit, dvr or on demand, the buffering is beyond intolerable.

 

I have searched high and low for any fix and there is nothing to be found.

 

I have a top end computer and watching videos on it is not a problem but when it comes to Xfinity X1 and videos...forgetaboutit.

Accepted Solution

Re: Cannot watch any tv show on computer

Comcast Phil was a huge help in that he lined up a tech visit.

 

While working with him today, my internet crashed. I did a reboot and lo and behold...I stream perfectly now.

 

 

Go figure.

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Service Expert

Re: Cannot watch any tv show on computer

Cliffs,

 

The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Contributor

Re: Cannot watch any tv show on computer

Thanks, I shall await with bated breath

New Poster

Re: Cannot watch any tv show on computer

I am also having this issue. It's eating up so much resources that it actually slows my computer down till I close the video, and my computer is also no slacker either...Just started happening today, had no issues when I watch Game of Thrones on Sunday.

Contributor

Re: Cannot watch any tv show on computer

Well, I went ahead and tried to watch a dvr'd show last night.

 

It actually went better than it has of late.

 

Only 15 times did the stream freeze up.

 

It lasted anywhere from 10 seconds to a full minute +

Official Employee

Re: Cannot watch any tv show on computer

Hi Cliffs, I would want to get a tech scheduled to isolate and fix the buffering issues you are experiencing. I will send you a private message to further  assist?

 

Thank you




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Contributor

Re: Cannot watch any tv show on computer

PM received and replied to.

 

 

I watched The Night Manager On Demand earlier and didn't have any buffer problems at all.

 

Could it be related to different channels?

Contributor

Re: Cannot watch any tv show on computer

Comcast Phil was a huge help in that he lined up a tech visit.

 

While working with him today, my internet crashed. I did a reboot and lo and behold...I stream perfectly now.

 

 

Go figure.

Official Employee

Re: Cannot watch any tv show on computer

Thank you for the update, glad everything is now working for you.

 

 




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