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Cannot watch Xfinity clips

New Poster

Cannot watch Xfinity clips

Cannot watch Xfinity TV clips, just shows a black screen and no error is reported.  Here is the system info

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 66.31.63.115 My operating system: Windows - undefined My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled
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Cable Expert

Re: Cannot watch Xfinity clips

Please try and update Silverlight to ver 5, you do not have the latest version.

 

Get it HERE

 

 




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Official Employee

Re: Cannot watch Xfinity clips


berner73 wrote:

Cannot watch Xfinity TV clips, just shows a black screen and no error is reported.  Here is the system info

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 66.31.63.115 My operating system: Windows - undefined My web browser: Firefox 11 - Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10111.0 My flash version: 11.2 r202 Javascript: enabled Cookies: enabled

What video/clip are you trying to watch? Can you please send me the link.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Cannot watch Xfinity clips

Doesn't seem to matter, anything from the home page won't execute.  This as an example:

 

http://xfinitytv.comcast.net/tv/Today/96422/2219767254/New-Details-On-Cruise-Captain%E2%80%99s-Blund...

 

Nothing beyond the border shows, just a black screen.  I updated Silverlight as requested, no difference.

Official Employee

Re: Cannot watch Xfinity clips


berner73 wrote:

Doesn't seem to matter, anything from the home page won't execute.  This as an example:

 

http://xfinitytv.comcast.net/tv/Today/96422/2219767254/New-Details-On-Cruise-Captain%E2%80%99s-Blund...

 

Nothing beyond the border shows, just a black screen.  I updated Silverlight as requested, no difference.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Cannot watch Xfinity clips

Yes, it works fine in IE7.0 (7.0.5730.13)

Official Employee

Re: Cannot watch Xfinity clips


berner73 wrote:

Yes, it works fine in IE7.0 (7.0.5730.13)


It sounds like there is something with Firefox and the clips that are conflicting.

 

In Firefox, try disabling all ad blocking/pop-up blocking add-ons and extensions and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Cannot watch Xfinity clips

Disabled as follows Firefox de-selected "Block Pop-up windows", Ghostery chose "Pause Blocking" and AdBlock Plus selected "Disable Everywhere" and reloaded page.  Still hangs with black screen.  Neither AdBlock nor Ghostery report rejection of Ad Pop-up attempts when they are enabled either. 

 

Not the end of the world.  Just hasn't ever worked on FF, so thought I'd see if there was an obvious fix.

Official Employee

Re: Cannot watch Xfinity clips


berner73 wrote:

Disabled as follows Firefox de-selected "Block Pop-up windows", Ghostery chose "Pause Blocking" and AdBlock Plus selected "Disable Everywhere" and reloaded page.  Still hangs with black screen.  Neither AdBlock nor Ghostery report rejection of Ad Pop-up attempts when they are enabled either. 

 

Not the end of the world.  Just hasn't ever worked on FF, so thought I'd see if there was an obvious fix.


You can try completely uninstalling Firefox and then try re-installing it. This clean install will give it a fresh start and might clear any issue that is happening.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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