Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,632

members

21

online now

1,954,989

discussions

Top

Cannot watch CNN via Internet

Frequent Visitor

Cannot watch CNN via Internet

When I select CNN from the Watch TV Online page, I get told that CNN is not in my subscription.

When I try to select Live TV from the CNN web page, it asks me to login to Xfinity, then it says it's not included.  I really have no idea how to check this.  Most Infiinity pages show me lots of things I cannot do from my account.  It's really annoying.

My wife managed to get something on her laptop, but cannot tell me how.

 

I'm posting here, because the Contact Us page brought me here.

Silver Problem Solver

Re: Cannot watch CNN via Internet

Are you able to watch CNN on your actual TV via your cable box?

Frequent Visitor

Re: Cannot watch CNN via Internet

No.  I only have Basic Cable.

Silver Problem Solver

Re: Cannot watch CNN via Internet

Then there you go. It says you don't subscribe it to because you don't. You need to upgrade.

Frequent Visitor

Re: Cannot watch CNN via Internet

Not going to happen.  If anything .. .going to leave.

Discussion stats
  • 4 replies
  • 1012 views
  • 0 kudos
  • 2 in conversation