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Cannot log onto xfinity tv remote app

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Cannot log onto xfinity tv remote app

I lost my old IPhone and replaced it with a new one.  I've downloaded the XFinity tv remote app.  I've been trying for weeks to try to log on.  I use the same id and password that i use online and it will not let me logon.  I get "an unknown error has occurred during this request.  Please try again.

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