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Cannot get videos to play

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Cannot get videos to play

When using Firefox the Xfinity videos will not play.  I've reset Firefox to it's original settings with no success.  

I don't know whether the issue is peculiar to Firefox or Infinity but I have to start somewhere.  No problems with the videos when using Google Chrome or IE. 

 

I don't get error messages, so no help there.

 

Would appreciate help in solving this.

 

James

Accepted Solution

Re: Cannot get videos to play

Uninstalling and reinstalling Firefox was just the ticket!  All videos are playing smoothly.

Thanks, Joe, I appreciate the help.

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Official Employee

Re: Cannot get videos to play


jameswhe wrote:

When using Firefox the Xfinity videos will not play.  I've reset Firefox to it's original settings with no success.  

I don't know whether the issue is peculiar to Firefox or Infinity but I have to start somewhere.  No problems with the videos when using Google Chrome or IE. 

 

I don't get error messages, so no help there.

 

Would appreciate help in solving this.

 

James


What happens when you try to play a video? Black screen? White screen? Please be as specific as possible. 

 

Also, try uninstalling Firefox and then try installing it again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Cannot get videos to play

Uninstalling and reinstalling Firefox was just the ticket!  All videos are playing smoothly.

Thanks, Joe, I appreciate the help.

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