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Cannot delete old recorded watched NCIS shows

Frequent Visitor

Cannot delete old recorded watched NCIS shows

I have the first 2 shows of NCIS this season that I have watched and when I try to delete them both on my TV or even on my computer I cannot. Why not ???

Silver Problem Solver

Re: Cannot delete old recorded watched NCIS shows

Unplug the box for a few minutes to reset.

Frequent Visitor

Re: Cannot delete old recorded watched NCIS shows

That was one of the first things I tried and it did not fix problem then and I just tried this again and it did not work.

Problem Solver

Re: Cannot delete old recorded watched NCIS shows

I should preface this with the fact that I only have 1 DVR, and a regular TV setup..  No X1 or Cloud programming or any bells &  whistles..  Smiley Wink

 

That being said, have you tried going through your TV menu for DVR... ??

 

1.clicking the DVR menu

2.clicking Manage My DVR

3.clicking DVR Cleanup

4.at the listing of all Programs

5.Left arrow for Sort 

6.chose title

7.check off boxes for deletion

8. Left arrow for Delete 

 

It does work for me, the Online deletion process is extremely flaky, never works the first time for me..

 

Hope this helps, Good Luck, ciao, bj

 

 

Frequent Visitor

Re: Cannot delete old recorded watched NCIS shows

I have X1 and all the other bells and whistles that comes with it. The error I get when I try to delete is PROBLEM WITH DVR SERVICE trying to restore after I hit delete. Shows error 06027. When I try to delete off the pc afrer I click delete the "hourglass" appears and never goes away.

 

Problem Solver

Re: Cannot delete old recorded watched NCIS shows

Sorry I couldn't help.  You might want  to try addressing this problem in the X1 forum at :

 

http://forums.xfinity.com/t5/X1/bd-p/X1

 

There are currently 14 comcast employees (names in red) on line, one of which is ComcastAndrew who seems to be answering questions there.

 

Good Luck, ciao, bj

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