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Cannot access Showtime/HBO/Stars through xfinity app

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Cannot access Showtime/HBO/Stars through xfinity app

A problem similar to others: when I transferred my service to my new apartment, suddenly I can't get to HBO, Stars or Showtime in the Xfinity App.  I can see all three of those on the Xfinity website, but not in the app (or in the HBOGo app, additionally).

 

I've called into the support number a couple of times, but I can't find someone who seems to know what is going on as well as Comcast Joe does.  Hopefully, you can help, Comcast Joe!

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Silver Problem Solver

Re: Cannot access Showtime/HBO/Stars through xfinity app

if it does not work in the app or on hbo go then there must be an issue with your account on comcasts end.  Does it work on your computer when you try to access it, and can you access it on the tv with the box?

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