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Cannot access HBO Go

New Poster

Cannot access HBO Go

I can no longer access HBO GO from my iPad or iPhone, nor can I activate my newly-purchased Amazon Firestick.  In all cases when I try to log in via HBO Go's Xfinity "sign-in" window (using my Xfinity name and password), I get an error message stating, "Sorry, there was an error loading this page.  Your account has not been charged."

 

 

Many thanks for any help you can provide!

Frequent Visitor

Re: Cannot access HBO Go

I am having the same issue. Tech support has been no help for me.

Service Expert

Re: Cannot access HBO Go

are you logging in with your comcast.net email address?


BrianF1 wrote:

I am having the same issue. Tech support has been no help for me.


 




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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New Poster

Re: Cannot access HBO Go

I'm having the same issue with my Roku and mobile apps for HBO Go! So frustrating!

New Poster

Re: Cannot access HBO Go

Any resolution anyone?