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Cannot Access Xfinitiy TV Remote on Tablet

Regular Visitor

Cannot Access Xfinitiy TV Remote on Tablet

I have watched/streamed content before on this tablet - Samsung Galaxy tab 3.0 (not the latest 4.0). However, now I want to be able to download the content and watch it later offline. I installed the app but when I try to sign in (using email and password), I receive a message to "enter a valid id and password." I have re-entered multiple times. The id and password I am using IS valid. If I go to comcast.com via the browser, I access successfully using the same id and password. I tried uninstallling and reinstalling the app and stil the same result. Does anyone have any idea how to fix this? Thanks!!

Regular Contributor

Re: Cannot Access Xfinitiy TV Remote on Tablet

Can you direct message me with your comcast ID so we can try to resolve?

Regular Visitor

Re: Cannot Access Xfinitiy TV Remote on Tablet

I just sent it to you.

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