Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,481

members

57

online now

1,951,923

discussions

Top

Cannot Access Subscribed Channels from Smartphone or Laptop!

New Poster

Cannot Access Subscribed Channels from Smartphone or Laptop!

We contacted Tech Support on 8-3-15 about this, she put in a request for Tier 2 to take a look, but we haven’t heard from anyone and the issue is not yet resolved.  Even tried to chat on 8-4-15, but the agent couldn’t see what was being typed. 

 

Up until the evening of 8-3-15, we were able to stream our paid content on our smartphones and laptop via the TV Go App.  Then, an error message occurred for most Cable channels (ABC, CBS, PBS, NBC, and Fox programming worked fine).  We get the “key” symbol and are told the network isn’t included in our subscription.  I even tried the independent app, Watch Espn, and this message comes up: “this network is not included in your current television subscription”.  We have the HD Digital Preferred with Starz and also added HBO.  The phone Tech on 8-3 said our Subscription is active, so there’s an issue with accessing the Apps.  I have seen on the Comcast Forum that other users have also reported this issue.  Please help!  Thank you so much!

New Poster

Re: Cannot Access Subscribed Channels from Smartphone or Laptop!

Update: Issues have now been resolved; Apps working properly again.
Discussion stats
  • 1 reply
  • 311 views
  • 0 kudos
  • 1 in conversation