Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,391

members

16

online now

1,954,222

discussions

Top

Can't watch xfinity on my Surface RT need help.

New Poster

Can't watch xfinity on my Surface RT need help.

I've never had this problem before. When i try to watch a movie or tv show the screen says your network has been verified enjoy the show and then begins to play a comercial saying the video will begin shortly. then a window pops up and says internet explorer has stopped working and the screen refreshes itself and repeats the same process. i try other websites and no others do that. i tried deleating the temp internet files and cookies and try to play video again and still receive the same results. can someone please help with some suggestions?

Service Expert

Re: Can't watch xfinity on my Surface RT need help.

What URL are you using?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Can't watch xfinity on my Surface RT need help.

Service Expert

Re: Can't watch xfinity on my Surface RT need help.

I use https://tv.xfinity.com/listings




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Can't watch xfinity on my Surface RT need help.

I am having the same problem on my Surface RT.  I have reloaded the software and I get the same Windows Explorer error. "Windows Explorer has stopped working".

Discussion stats
  • 4 replies
  • 647 views
  • 0 kudos
  • 3 in conversation