Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,975

members

698

online

29,260

topics

Top

Can't stream - receive error message: Error ftde.provision.accountMismatch

New Poster

Can't stream - receive error message: Error ftde.provision.accountMismatch

It appears that I'm not the only individual that's unable to stream on my MacBook Pro - I use the Chrome browser and it used to work fine - about 6 months ago streaming stopped working.  I go into an endless loop of being told to log out and then back in.  I can still stream on my phone.  Why doesn't Comcast simply post a solution to this.  If we're supposed to call someone and provide info on our account to get this situation fixed, simply tell us where to call and what info to have ready to share.  This is rediculous...

Service Expert

Re: Can't stream - receive error message: Error ftde.provision.accountMismatch


@Zecol wrote:

It appears that I'm not the only individual that's unable to stream on my MacBook Pro - I use the Chrome browser and it used to work fine - about 6 months ago streaming stopped working.  I go into an endless loop of being told to log out and then back in.  I can still stream on my phone.  Why doesn't Comcast simply post a solution to this.  If we're supposed to call someone and provide info on our account to get this situation fixed, simply tell us where to call and what info to have ready to share.  This is rediculous...


try deleting cookies and cache for chrome. if no joy, reinstall chrome and enable flash. joy?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Can't stream - receive error message: Error ftde.provision.accountMismatch

I've cleared my cache and cookies and my Chrome browser is up to date and my version of flash is embedded in Chrome and current - version 29.0.0.140

 

No joy!  But thanks for taking the time to respond... 

New Poster

Re: Can't stream - receive error message: Error ftde.provision.accountMismatch

I've got the same issue, and has been working on and off for about 3 months now.  Its so frustrating consider how much money I spend each month for the services provided by Comcast.  I don't understand how this continues to be an issue with a company that provides technology as a service....

New Poster

Re: Can't stream - receive error message: Error ftde.provision.accountMismatch

Let me know if you come up with a fix - no help from Comcast or this forum so far...

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 479 views
  • 0 kudos
  • 3 in conversation