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Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please Fix!!!)

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Frequent Visitor

Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please Fix!!!)

Tried to watch the recent Game of Thrones... This happens. This is not a browser issue, I have used this online for years, never had a cable box. This started about 2 months ago, called Comcast over 5 times... Whenever higher tier escalation calls me back they "refresh my signal" and then it works again for a day.

 

 

 

 

Accepted Solution

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please Fix!!!)

 

Hello EagerBeever, I can assist you with getting this issue resolved. It looks like your entitlements aren't flowing through correctly to remedy this error I refreshed your entitlements on my end. Please log out and then clear your cache and cookies, once you have completed this task please try and sign back in online. 

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Service Expert

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please F

What website URL are you using?




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Official Employee

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please Fix!!!)

 

Hello EagerBeever, I can assist you with getting this issue resolved. It looks like your entitlements aren't flowing through correctly to remedy this error I refreshed your entitlements on my end. Please log out and then clear your cache and cookies, once you have completed this task please try and sign back in online. 





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Frequent Visitor

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please F

This worked, thank you. Usually this is what the escalated tier does for me over the phone. I just hope it stays working for more than a few days.

Frequent Visitor

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please F

@RobertWy - I use play.hbogo.com or just hbogo.com (it will resolve itself). The URL is fine, the issues are with "entitlements" as @ComcastAmir noted in the solution. Thanks for your help!

Official Employee

Re: Can't stream HBOGO, says "Subscription Required"... I have had HBO for 3yrs+ (Please F

You're welcome, have a good day.





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