Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,192

members

40

online now

1,954,786

discussions

Top

Can't set Channel Lineup service area

ANSWERED
Regular Contributor

Can't set Channel Lineup service area

I cant see any listings in http://xfinitytv.comcast.net/tv-listings# and when I try to set the "TV Listings recommended by XFINITY" using the "Change Lineup" link, it doesnt recognize the zipcode it has used for the last several YEARS! In fact, none of the area zipcodes work. Zip is 71104.

 

The box where the listings SHOULD appear shows:

Let's try that again.

Please refresh the page to display your TV lineup.

 

 

-OR-

 

Sorry, that didn't go as planned.

We're working to fix this problem and hope to have it solved very soon. Please try back at a later time.

 

It's been that way for a week now. I've repeatedly cleared my cache, tried different browsers all to no avial.

 

Windows 10, latest patches

Chrome Version 52.0.2743.116 m (Primary browser)

IE 11

MS Edge (Gag!)

HP Pavilion dv6 Notebook PC Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz 6gb RAM

Speedy, AKA: Hero Hog, Dr. Speed and "That fat, old, balding, grey-bearded gimpy guy"
Louisiana Open Carry Awareness League - CIO, Secretary & Treasurer
USN-DAV, NRA Life Member, LSA Member
I don't have NEAR enough ammo on hand. `Nuff said.
Accepted Solution

Re: Can't set Channel Lineup service area

Solved my issue. Reboot X1 Cable box, clear browser cache, profit!

View answer in context
Gold Problem Solver

Re: Can't set Channel Lineup service area

Not sure it helps you all that much, but when I input that zip into the TV Listings Change Lineup popup here in Central PA I get:

 

FrmXtvLst71104a.png

Regular Contributor

Re: Can't set Channel Lineup service area

Solved my issue. Reboot X1 Cable box, clear browser cache, profit!

Speedy, AKA: Hero Hog, Dr. Speed and "That fat, old, balding, grey-bearded gimpy guy"
Louisiana Open Carry Awareness League - CIO, Secretary & Treasurer
USN-DAV, NRA Life Member, LSA Member
I don't have NEAR enough ammo on hand. `Nuff said.
Connection Expert
Moved:

Re: Can't set Channel Lineup service area

Discussion stats
  • 3 replies
  • 650 views
  • 0 kudos
  • 3 in conversation