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Can't load shows

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Can't load shows

We just signed up for Xfinity stream yesterday. I was told I'd recieve an email to help me get started between 6-24 hrs. That hasn't came but we were able to get it downloaded on our roku anyway. Everything was working and we were watching game of thrones (the reason we signed up lol) it shows 67 episodes but we were only able to watch 4 before it said set series to record. Why aren't we able to watch more than that? I noticed it is the same for other shows as well. And how do I access things that have been recorded? Thanks in advance for any and all advice!

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