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Can't de-authorize devices cause I no longer have them, help

Frequent Visitor

Can't de-authorize devices cause I no longer have them, help

how do i delete registered devices that we no longer have?

 

i have two registered ipads, only one of which I still have

and one registered iphone that I no longer have.

so i  get no option to remove when I go to manage devices

I CAN ONLY DELETE THE ONE IPAD I HAVE!!!

 

how do i delete them from another device?

the list is there, but not the option to delete them.

 

Tags (1)
Regular Contributor

Re: Can't de-authorize devices cause I no longer have them, help

Did you check your device settings on xfinity.com/tv?  Check http://xfinitytv.comcast.net/mytv/settings and select Manage My Devices.  You can also manage devices under settings in the XFINITY TV Go mobile app under settings>Manage Devices.

Frequent Visitor

Re: Can't de-authorize devices cause I no longer have them, help

I've tried both avenues and both on the my settings in xfinity and on the app I just get a list

ipad

ipad

iphone

that gives me no option to delete (except on the one ipad I have).

 

Regular Contributor

Re: Can't de-authorize devices cause I no longer have them, help

Can you direct message me with your Comcast ID, device you are trying to delete on (with OS), app version you are using, and any screenshots if you have them.

 

Thanks,

Sharon

Connection Expert
Moved:

Re: Can't de-authorize devices cause I no longer have them, help

 

ATTENTION 

 

Your post was removed to a secure area out of public view because it violates forum posting guidelines.

Forum Guidelines state >>> clickable link http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289 which everyone should read BEFORE making a first post

Please don't;

Post personal information in the forums

Please do your best to keep your identity and personal information safe. This includes:

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Here is your post with the information removed;

 

 

comcast id XXXXXXXXXXXX
device ipad air
tv go vers 2.2.0.244 (17a2382)
on ipad and on xfinity.com no delete option
iphone and 1 on the ipads I no longer own.

 

Frequent Visitor

Re: Can't de-authorize devices cause I no longer have them, help

thanks for removing.  I didn't know how to send a private message to the person who was helping me.

Regular Visitor

Re: Can't de-authorize devices cause I no longer have them, help

Having the same issue
New Poster

Re: Can't de-authorize devices cause I no longer have them, help

I can't deactivate one of the iPhone's, I no longer have
Service Expert

Re: Can't de-authorize devices cause I no longer have them, help


Bellaelizabeth wrote:
I can't deactivate one of the iPhone's, I no longer have

Try http://xfinitytv.comcast.net/mytv/settings while loggedin toyour Main Comcast account and delete the old device from that area.

 

-=Ray=-




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New Poster

Re: Can't de-authorize devices cause I no longer have them, help

I no longer have device as well to delete on manage my devices on the tv go app