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Can't activate/sign in to HBO Go anymore

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Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

Soory

New Poster

Re: Can't activate/sign in to HBO Go anymore

I'm having the same issue as well.

When I try to PM @ComcastZach, I just end up w/ a semi blank page that doesn't allow me to send a message.  What is wrong w/ this forum system?

New Poster

Re: Can't activate/sign in to HBO Go anymore

ComcastZach, I am having this same problem.  It started about a month ago and I have contacted Comcast and HBO with no help.  I tried to Private Message you, but it didn't work.  Can you contact me for my account information?

Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

Wish I could even figure out to send a PM

New Poster

Re: Can't activate/sign in to HBO Go anymore

I have had the same issue for the last 2.5 months. worked all the way though to level 3 engineering service, and I just found out after calling in tonight to advanced support that they closed my ticket without solving the problem, or even telling me it was being closed.  2.5 months, over 16 hours on the phone.  This in unnacceptable. 

New Poster

Re: Can't activate/sign in to HBO Go anymore

Please PM me (I have tried to send you a message but it is not opening up with a dialogue box for me to type into). I am having this same issue (have spend the last 2 hours reading through the forums and trying everything)--this is frustrating Smiley Sad

Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

I was having this issue on my iPad. I went to hbogo app in iPad settings and removed the check box for 'use comcast' and it works. 

 

If this is your problem, hope it works for you too 

 

 

New Poster

Re: Can't activate/sign in to HBO Go anymore

Same issue and can't PM. 

Service Expert

Re: Can't activate/sign in to HBO Go anymore


@otrompke wrote:

Same issue and can't PM. 


after you post your PM feature is enabled. (try now to do the PM you were trying to do)




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New Poster

Re: Can't activate/sign in to HBO Go anymore

I am having the same problem as the below text.  I have gone through 3 or 4 calls, 4 or 5 hours on the phone with no luck.  can you help me out?

how do i private message for this problem so you guys can help me.  Below is the problem

 

"

Can't activate/sign in to HBO Go anymore

I just got forced to reactivate my HBO Go on my Xbox 360. When I went to activate it, I was brought to the Xfinity site instead of being asked to input my code. There was a button for me to add Hbo now, which is weird, since I have it. I clicked the button, and it said it was checking the price. But once it found my account, it just sent me directly to HBO's page, and had some message that basically said that I already had HBO. So on the HBO Go website, I went to play something to see if it worked, and it routed me back to the same page at Xfinity that asked me if I wanted to add HBO. "

Official Employee

Re: Can't activate/sign in to HBO Go anymore

Hello all, I can assist you with getting your HBO app working on the Xbox console. Does the app work on any other device? 


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New Poster

Re: Can't activate/sign in to HBO Go anymore

Did anyone ever get a real fix for this? I have now called/chatted with reps 3 times, and keep getting the run around. Told that "it must be an HBO outage, we're looking into it". Second time the person didn't understand what I was trying to say was the issue. Tonight the rep told me "HBOgo is not our supported app, try it through xfinitiy stream", which I did, still no access to HBO. It has been a couple weeks of this now to the point we're paying for a separate streaming service just to have access to HBO shows we keep up with. If it wasn't for the fact it would mess up our cable/internet bundle price I would get rid of the cable portion altogether.

New Poster

Re: Can't activate/sign in to HBO Go anymore

No

New Poster

Re: Can't activate/sign in to HBO Go anymore

No I can't get HBO to work on any device, what's the deal? I already explained my issue, why can't anyone help any of us?  I want to swear, call you guys a bunch of C words....but I won't because I'm a nice guy...I'm sorry lol I'm really frustrated

Official Employee

Re: Can't activate/sign in to HBO Go anymore

SpaceMonkeyPie wrote: No I can't get HBO to work on any device, what's the deal? I already explained my issue, why can't anyone help any of us?  I want to swear, call you guys a bunch of C words....but I won't because I'm a nice guy...I'm sorry lol I'm really frustrated

 

I understand your frustration and we have been in contact with HBO to get this problem resolved, I have even tested with 4 devices in our lab to try and duplicate this issue but I am unable to do so which means this issue is more than likely tied to your account credentials. Can you please share what version of the app your device is running by clicking on the menu in the top left hand corner of the page and then click "settings"? 

 

@sjd08004, can you so this as well and reply with your results? 


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