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Can't activate/sign in to HBO Go anymore

New Poster

Can't activate/sign in to HBO Go anymore

I just got forced to reactivate my HBO Go on my Xbox 360. When I went to activate it, I was brought to the Xfinity site instead of being asked to input my code. There was a button for me to add Hbo now, which is weird, since I have it. I clicked the button, and it said it was checking the price. But once it found my account, it just sent me directly to HBO's page, and had some message that basically said that I already had HBO. So on the HBO Go website, I went to play something to see if it worked, and it routed me back to the same page at Xfinity that asked me if I wanted to add HBO. 

 

Has anyone had this happen before and/or does anyone know how to fix this?

New Poster

Re: Can't activate/sign in to HBO Go anymore

This just randomly happened to me as well. I can typically just go to HBOGO . com and sign into xfinity. Now when I click go to sign in, it takes me to xfinity site where there is no option to use HBOGO.

New Poster

Re: Can't activate/sign in to HBO Go anymore

Same thing with me. Tried to activate it on our Xbox one after we moved into a new place and takes me to website with the weird add now button. Then when I log in it says I have to call for further assistance or just says your request could not be completed. Spent 30 mins on phone today with Xfinity to work it out they have no idea what it is. Waiting for a call back in a few hours from their tech team.
Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

I am also having this problem. Hoping that responding here will help escalate the issue with Xfinity.

New Poster

Re: Can't activate/sign in to HBO Go anymore

I have had this problem multiple times and currently have it again. The first time I solved it involved me using Xfinity support chat and having them refresh my UDB data. I just tried this again and I don't think that the chat tech understood me so now I have to wait for a call back from advanced support. I had a tech out last week to fix something and he resolved the issue on their end only to have it fail again a week later. I am very frustrated. I just want the service I pay a lot for to work.

New Poster

Re: Can't activate/sign in to HBO Go anymore

Same problem. It takes me here: https://www.xfinity.com/hbo?lang=en where there is no option to login. Screenshot of the page attached.
IMG_5702.PNG
New Poster

Re: Can't activate/sign in to HBO Go anymore

Were you able to fix this problem? If so, how? Im currently having this issue and am very frustrated! Thanks!
New Poster

Re: Can't activate/sign in to HBO Go anymore

I just talked with Comcast rep and they said they dont support HBO Go anymore.  They only support streaming HBO through their own xfinity streaming app now and through the website.  Typical comcast garbage tactics to artificially support their failing business model and inflated prices.

Administrator
Administrator

Re: Can't activate/sign in to HBO Go anymore

As I have wrote in other similar topics, there are several things that can cause this issue. 

A refresh of the system might be needed to make sure the email has the right authorization. This is the UDB refresh that Kingdoxx referred to, and I was able to see that there wasn't one sent out for you and I apologize for that. 

The other reason that can cause this problem is either a user name problem with the email that is attached to the account. This usually can happen if you have multiple accounts, just recently transfer or canceled service at one location and started service in a different state. When this happens we just have to make sure that the user name that you are using is the correct one that is attached to the account that has hbo. 

If anyone here is still having any issues with this let me know and I will try to fix it myself or point to the right direction in getting this resolved. I did an overall check and it seems like everyone reporting the problem here is because of a different reason. 




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New Poster

Re: Can't activate/sign in to HBO Go anymore

Has anyone found a solution to this issue? I've tried and tried. Got it to work somehow, and now its deactivated again. This is ridiculous for what we pay every month it SHOULD NOT be this hard!

New Poster

Re: Can't activate/sign in to HBO Go anymore

I get the same thing. I select my ps3 to activate and it takes me to my account with no option to activate a device. Please send the refresh so I can activate.

New Poster

Re: Can't activate/sign in to HBO Go anymore

I have the same problem: sign in to HBO GO and get directed to page asking me to add it as a new service, as shown in the screenshot in some other victim's message. 45 minutes on the phone with Comcast, rep says Comcast bill does not show subscription (have had for a year, bill automatically paid every month) and gives me a number to call HBO. 

New Poster

Re: Can't activate/sign in to HBO Go anymore

Having the same issue. Called tech support and was told that xfinity has no way to fix this. ComcastFrancisc, is there any way you can look into fixing mine???

New Poster

Re: Can't activate/sign in to HBO Go anymore

Habe been trying to get on to the app on xbox one and android and no luck.  What to do,? I want to watch whay I pay for. 

Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

I'm having the same issue. What is going on. My bill shows I have HBO, so I should be able to use the content I pay for with Comcast's ridiculously high prices.
New Poster

Re: Can't activate/sign in to HBO Go anymore

im having the same problem

New Poster

Re: Can't activate/sign in to HBO Go anymore

I'm having the same problem..

New Poster

Re: Can't activate/sign in to HBO Go anymore

I'm having an issue with HBO.  I am trying to watch it through the website, but it won't let me.  I made a post about it earlier.

New Poster

Re: Can't activate/sign in to HBO Go anymore

I don't even kow if that is the issue.  I am trying to watch it through the streaming site, and it still won't let me.  Their site is broken, and since they have no REAL competiton, they have 0 incentive to fix it.

New Poster

Re: Can't activate/sign in to HBO Go anymore

I'm having similar issues.  It's due to a lack of competition.  This is why they treat their paying customers like this.

Regular Visitor

Re: Can't activate/sign in to HBO Go anymore

I am having the same issue with my account. I chatted with a Rep this morning and they were unable to help me. Can you try and assist me?

Thank you.
New Poster

Re: Can't activate/sign in to HBO Go anymore

I've had the same issue recurring since last October and had to call into custer support probably 10 times. 

 

If there is a Comcast rep reading this then I'd sure like to have this work.

 

For me - when HBO does not let me log in/stream via ANY app, my OnDemand also does not have any functionality.

 

I've tried using multiple web browsers, clearning cache/history/etc in all of them, reloading app on smart tv, deleting and reloading both comcast and HBO go app on multiple iPads and phones, creating a new user on my account, trying to log in with multiple usernames, changing my password. 

 

Does anyone know a permanenet solution other than just using another provider?

Frequent Visitor

Re: Can't activate/sign in to HBO Go anymore

For watching on a PC use IE for HBOgo. do not go thru xfinity
New Poster

Re: Can't activate/sign in to HBO Go anymore

I'm having the same issues. Can't login into hbo go using my xfinity account. I get redirected to this every time on the hbo go app. Is there any way to fix this??
IMG_8276.PNG
New Poster

Re: Can't activate/sign in to HBO Go anymore

Hi all - I spoke with the specialists at Xfinity Tech Support, and had all the same issues that are discussed on this forum. They had to do some type of resets on their backend (after a ticket was submited) but was able to figure out that once they reset, I can stream it through "Xfinity Stream" app, the HBO Go app is not working. 

New Poster

Re: Can't activate/sign in to HBO Go anymore

Yes! I've had this problem for months. Comcast has no idea how to fix it. It's like they've never even heard of this issue when obviously we are all having thew same prob I've had two techs come out and neither of them had a clue!

Comcast is the absolute worst!

New Poster

Re: Can't activate/sign in to HBO Go anymore

Hi,

Can a refresh be done to my account? I am having the same problem in this thread and nobody I have spoken to has been able to resolve my issue. When signing in to my Comcast account to activate HBO Go, it takes me to a page asking me to add it to my account, but I already have HBO.

Thanks for your help.
Bronze Problem Solver

Re: Can't activate/sign in to HBO Go anymore

According to a comcast rep, hbo go is no longer available

 

source - http://forums.xfinity.com/t5/XFINITY-Stream-Website/HBOGO-says-I-can-t-connect/m-p/2967692#M73818

New Poster

Re: Can't activate/sign in to HBO Go anymore

Having issues just as everyone else is. Can’t figure out how to log into hbo go yet I have hbo as part of my package. 

New Poster

Re: Can't activate/sign in to HBO Go anymore


mvenanzi wrote:

According to a comcast rep, hbo go is no longer available

 

source - http://forums.xfinity.com/t5/XFINITY-Stream-Website/HBOGO-says-I-can-t-connect/m-p/2967692#M73818


  Administrator , can you confirm whether what this other Comcast rep is saying is correct, or whether its just a convenient "blow off" answer when he/she didn't know how to fix it? TIA.

New Poster

Re: Can't activate/sign in to HBO Go anymore

... Also, is there a distinction between "HBO Now" and HBO GO?

New Poster

Re: Can't activate/sign in to HBO Go anymore

i have been trying for weeks and cant activate my hbogo on my roku tv 

 

i have the same issues as the others on thius forum.

ive tried 

using chrome on pcs and safar ion  ipads and i phones  no luck .

 

i start at hbogo webite get redirected to xfinity at this point i would expect to see a window to enter my activation code 

but do not and am stuck on xfinity website offering me to add hbo.

 

please help

thank you 

m silver 

 

 

 

 

Contributor

Re: Can't activate/sign in to HBO Go anymore

Comcast isn’t even an option on the drop down. The best thing you can do is not pay for hbo through Comcast but get hbo now directly from hbo. Now that I think about it, the best thing all of us can do is cancel cable.
New Poster

Re: Can't activate/sign in to HBO Go anymore

Comcast/xfinity is a real pos 

New Poster

Re: Can't activate/sign in to HBO Go anymore

Hello,

 

I am having an issue activating my Xbox One. When i go to hbogo.com/activate, comcast will make me enter my login. Once entered, I am directed away from HBO's page, into xfinity's..

 

Can you please help?

New Poster

Re: Can't activate/sign in to HBO Go anymore

I am having the same problem.

How do I inititiate a UDB reset?

New Poster

Re: Can't activate/sign in to HBO Go anymore

Guys/Gals, just cancel your HBO service from Comcast. They don't care about you. Get HBO Now directly from HBO.
New Poster

Re: Can't activate/sign in to HBO Go anymore

I FOUND A SOLUTION!!!

 

this only applies to Apple users, but I assume it can work for androids. The problem is the safari browser and the mobile version of HBOGO website. I have had the same frustrating issue when signing in on HBO go, then signing in to my Comcast account, and does not take me to a page to enter in the pin to activate my HBO go on my Roku. In fact it was saying that I did not have hbo, which I know I do. After hours of this problem, I finally tried a different browser on my iPhone. I used puffin, a free app that lets you surf the web with a DESKTOP version of websites, not MOBILE. That is the key. I used puffin, but it might also work with Firefox, chrome, etc, but not safari. After downloading puffin, they ask if you would like to use desktop or mobile web surfing, I chose desktop, went to the HBOGO website, signed in to my xfinity account (which did not take my away from the hbo website), then BOOOOOOOOM, I FINALLY got the prompt to enter in my pin to active it on my Roku!!!! I have included a picture to show it works. I really hope this helps you all. This was incredibly frustrating and I feel your pain. Let me know if it works!!

EBD1D96E-F731-4F3A-95D0-F466CDE2A0F2.jpeg
New Poster

Re: Can't activate/sign in to HBO Go anymore

i just tried this and it still took me to the xfinity landing page Smiley Sad

New Poster

Re: Can't activate/sign in to HBO Go anymore

I was actually helped through this by tech support. Here's what I learned:
1. You must use your @comcast.com credentials.
2. I had a previous account with Comcast that my phone was autopopulating in my internet cache, so clearing the cache teed up the correct account.
3. After sorting out the correct account, we reset its password, re cleared cache, and went through the typical process of reactivating my HBO go on my Xbox one where the expected "enter pin" page manifested.

Hope this helps.