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Can not view online programing

New Poster

Can not view online programing

I can not view my hbo shows on the internet it says i need to pay and i already pay

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New Poster

Re: Can not view online programing

I'm having the same problem. I can't watch anything other than basic channels (ABC, Fox, NBC, etc) on my computer or devices. Everything else says I need a subscription. I pay for the Digital cable and HBO and Showtime.

 

Oh and I am signed into my Comcast/Xfintiy Account so that's not the problem. 

Official Employee

Re: Can not view online programing

Hi all,

 

Try deleting your cookies and cache and then try again.

 

If it still does not work, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Can not view online programing

I'm aving this same issue on two different computers.  I cleared the cookies and cache and tried it on E and Firefox.  Both say I need to pay for TNT.  And since I already T once, I don't wnt to do it again.  I was ale to use this last week to catch up on the shows, but todayit is being a bother.

 

I have the digital economy package, if that helps you.

New Poster

Re: Can not view online programing

Also I find it interesting that Xfinity TV will let me watch shows on the channels I am NOT paying for, such as BBCAmerica and Syfy, but I can't get th ones I AM paying for.

Official Employee

Re: Can not view online programing


Anon1249361 wrote:

I'm aving this same issue on two different computers.  I cleared the cookies and cache and tried it on E and Firefox.  Both say I need to pay for TNT.  And since I already T once, I don't wnt to do it again.  I was ale to use this last week to catch up on the shows, but todayit is being a bother.

 

I have the digital economy package, if that helps you.


Is TNT working on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Can not view online programing

Yes, TNT does play on the TV.  And I do apologize for the misspelling and bizzare typing errors.  I obviously did not spell check before posting.

Official Employee

Re: Can not view online programing


Anon1249361 wrote:

Yes, TNT does play on the TV.  And I do apologize for the misspelling and bizzare typing errors.  I obviously did not spell check before posting.


Thank you.

 

Our team is further looking into your issue. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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