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I used to stream movies from premium channels all the time using my iPad and the web. I could watch premium channels, specifically HBO, Cinemax, and Starz, all the time using either the Xfinity.tv web site, the Xfinity TV app on my various iDevices, or using th HBOgo app. Recently, after a subscription change, I can not do any of these things. Whether I use Xfinity's web site, app, or HBO's app it tells me a need a subscription and redirects me to comcasts website. I have a full subscription to HBO, Cinemax, and Starz. It's very difficult to find someone who can help me. Most of the people at tech support have no idea. I was once even given a special number to call, but nobody ever picked up. When I did get ahold of someone, who I can only hope was outsourced, I was instructed to clear my cache, cookie, etc, reinstall the app and try again. None of this has helped on any of my access points. Sort of canceling my subscription does anybody have any other advice? Hummel
Are these channels working on your TV?
Did you keep these channels when you changed your subscription?
Yes, I can view these channels just fine on all of my televisions. The changes in my subscription were small. HBO and Starz were just a price change, Cinemax was added and Showtime was removed.
Since then I can not view either the new stations (Cinemax) or the ones I used to enjoy online (HBO and Starz).
Unfortunately, because I use only Cable cards I cannot attempt onDemand access from my cable box.
I will further look into this issue.
In the meantime, please try deleting your cookies and cache and then sign in and then try watching a video again. Let me know the results.