Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,365

members

48

online now

1,954,189

discussions

Top

Can not set DVR to record program using web DVR mgr

Frequent Visitor

Can not set DVR to record program using web DVR mgr

When I attempt to set a recording via DVR manager on the web , I get the following message:

 

Error code: guideworks:-56

The STB: 000041479AF2 is unreachable. The message has been logged.

 

 

Silver Problem Solver

Re: Can not set DVR to record program using web DVR mgr

please confirm that you have a motorola cable box, it only works on those.

 

Frequent Visitor

Re: Can not set DVR to record program using web DVR mgr

It's a DCX3400-M, and I have set programs to record many times before. This is something that has just begun occuring recently.

Official Employee

Re: Can not set DVR to record program using web DVR mgr


btwarner56 wrote:

It's a DCX3400-M, and I have set programs to record many times before. This is something that has just begun occuring recently.


Please send the following information to info[at]xfinitytv[dot]com so we can further assist you.

 

We ask you to e-mail us because we don't want you to release personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

 

Please also include a link to this post so we can accurately track your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Can not set DVR to record program using web DVR mgr

I continue to get an error when trying to set a series recording on my phone app. I can record but not a series recording. Guideworks:4
Discussion stats
  • 4 replies
  • 1513 views
  • 0 kudos
  • 4 in conversation