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Can not play movies

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Can not play movies

I downloaded Two movies, but when went to play them, a message came up telling me I have a connection problem! One of the movies has expired already and didn't even see it yet!

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Official Employee

Re: Can not play movies


RRKocher1 wrote:

I downloaded Two movies, but when went to play them, a message came up telling me I have a connection problem! One of the movies has expired already and didn't even see it yet!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: Can not play movies

I downloaded:    Marvel's The Avengers & Dark Shadows  from the Xfinity Store.

 

But when I went to play the movies, I got message telling me I have a connection problem!

These movies are now expired!

 

This is my Information:

My Device Information My Zip Code: 18704
My Cable Provider: Recommended by Comcast
My myDVR Manager Status: Unknown
My Set Top Box Names: Unknown
My Queue setup: False
Facebook Queue Syncing: false
Facebook Connect: False
My public IP address: 71.58.226.158
My operating system: Windows - Windows NT 5.1
My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E)
My system type: Desktop computer or other device
My Move player version: Not Installed
My Silverlight version: 5.1.10411.0
My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2665 Bytes) Time Information My Clock Time: Tue Oct 9 14:02:38 EDT 2012 Server Clock Time: NaN
My Account Information Primary Account: True
Provider Codes: s, bi, bj, bq, ce, cd, cf, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, bh, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, bz, bm, bp, bo, cc, bn
Internet Subscriber: True
Cable TV Subscriber: True
Voice Subscriber: True
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