Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,738

members

56

online now

1,955,065

discussions

Top

CSI, 48 hours, and other CBS video getting stuck at commercials

Regular Contributor

CSI, 48 hours, and other CBS video getting stuck at commercials

I'm trying to watch this weeks episode of CSI about three minute in after the inital opening sequence when it tried to go to commercials it got stuck 3 times and finally I had to try and scroll past it and managed to get the episode going. (this was in IE) I was able to watch another segment but again when it tried to go to commercials it got stuck, now I'm on my third instance of watching a segment and the episode getting stuck when going to commercials.

 

Yesterday I didn't have any problems with commercials but in one case I had at least 10 instances of the 3 second loop problem throughout the whole episode of one show.

 

Btw the problem that I reported with the sound just stopping within the browser did turnout to be the fault of another program; an update was released that fixed the problem.

 

- Norm

Official Employee

Re: CSI, 48 hours, and other CBS video getting stuck at commercials


NormAtHome wrote:

I'm trying to watch this weeks episode of CSI about three minute in after the inital opening sequence when it tried to go to commercials it got stuck 3 times and finally I had to try and scroll past it and managed to get the episode going. (this was in IE) I was able to watch another segment but again when it tried to go to commercials it got stuck, now I'm on my third instance of watching a segment and the episode getting stuck when going to commercials.

 

Yesterday I didn't have any problems with commercials but in one case I had at least 10 instances of the 3 second loop problem throughout the whole episode of one show.

 

Btw the problem that I reported with the sound just stopping within the browser did turnout to be the fault of another program; an update was released that fixed the problem.

 

- Norm


Thank you for your feedback. We are duplicating this problem on most CBS videos and are currently investigating this issue.

 

I moved your post into its own thread and changed the topic so other customers can go to one thread for updates.

 

I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 1400 views
  • 0 kudos
  • 2 in conversation