Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,597

members

1,312

online

36,429

topics

Top

CONSTANTLY SIGN IN

New Poster

CONSTANTLY SIGN IN

I have to constantly sign in to live tv that I never had to do before & I have no clue why...I click on keep me logged in & it don't seem to work...it started in june and comcast support does not want to help me or know anything

Bronze Problem Solver

Re: CONSTANTLY SIGN IN


NotImportant wrote:

I have to constantly sign in to live tv that I never had to do before & I have no clue why...I click on keep me logged in & it don't seem to work...it started in june and comcast support does not want to help me or know anything


Your browser is probably set to delete cookies on exit.

Official Employee

Re: CONSTANTLY SIGN IN

Hello @NotImportant. The sign in feature on our website is built to protect your account, which is why we require you to use your password to login every-time. Your web browser probably has a feature to remember the sign in information, and this setting must have been switched off, or like mvenanzi pointed out, your browser may be deleting your saved sign in information. We can try to help you restore the setting within your browser, if you can tell us which web browser and version you are using. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: CONSTANTLY SIGN IN

just answer the question. Why do so many of us have to sign on when trying to stream xfinity. I am fed up.  then once a week i have the wrong password. i have chanfed it 15 times in a few months.  What is going on.  Tell me and many others the answer to the question!

Official Employee

Re: CONSTANTLY SIGN IN

@katcabe7

 

The browser you are using is probably set to clear the cache and cookies on your device. When this happens your login credentials are cleared which requires you to enter the info again. In order to stop this from happening, please check your device settings. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 414 views
  • 0 kudos
  • 5 in conversation