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CHARGE OF MOVIE WE DID NOT GET OR WANT.

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CHARGE OF MOVIE WE DID NOT GET OR WANT.

I JUST GOT A MESSAGE ON MY COMPUTER, THANKING ME FOR MY PURCHASE OF A MOVIE, I DID NOT ORDER A MOVIE, NEVER HAVE AND NEVER WILL, WE ARE 78 & 78 YEARS OLD, WAY PAST MOVIES.

                                                                                                     <Removed Personal Information>

Official Employee

Re: CHARGE OF MOVIE WE DID NOT GET OR WANT.

jww39sjw wrote:

I JUST GOT A MESSAGE ON MY COMPUTER, THANKING ME FOR MY PURCHASE OF A MOVIE, I DID NOT ORDER A MOVIE, NEVER HAVE AND NEVER WILL, WE ARE 78 & 78 YEARS OLD, WAY PAST MOVIES.

                                                                                                    <Removed Personal Information>

I'm sorry that you experienced this. I also see 2 previous movie purchases on your account from over a year ago (one for a kid's movie). Please call us at 800-XFINITY to discuss getting a credit for the recent purchase and how you can turn on a purchase PIN to prevent guests from accidentally making purchases or rentals on your account.




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Official Employee

Re: CHARGE OF MOVIE WE DID NOT GET OR WANT.

Hi jww39sjw, I apologize for your experiences. I can take a look at your recent purchase and credit it accordingly.  I will send you a private message to further assist.

 

Thank you




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