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CBS online not working

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CBS online not working

To Whom It May Concern,

 

I can not get any CBS show to play.  I get audio with no visual. Specifically

http://xfinitytv.comcast.net/tv/CSI%3A-Crime-Scene-Investigation/7353/2249652955/CSI%3A---CSI-Unplug...

 

I have watched other channels including online movies, USA network, BBC, etc.  So far, I am only having a problem with CBS sponsored shows.  Any suggestions?

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Official Employee

Re: CBS online not working


dschlagel wrote:

To Whom It May Concern,

 

I can not get any CBS show to play.  I get audio with no visual. Specifically

http://xfinitytv.comcast.net/tv/CSI%3A-Crime-Scene-Investigation/7353/2249652955/CSI%3A---CSI-Unplug...

 

I have watched other channels including online movies, USA network, BBC, etc.  So far, I am only having a problem with CBS sponsored shows.  Any suggestions?


Try disabling all ad blocking plug-ins and/or extensions and then try again.

 

If the video still does not work, make sure that you are allowing xfinitytv.com to pass through your firewall.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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