Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,569

members

69

online now

1,953,449

discussions

Top

Buffering progress changed

New Poster

Buffering progress changed

 

My Device Information My Zip Code: 21229 My Cable Provider: Comcast Baltimore (City) Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 170.35.224.63 My operating system: Windows - Undefined My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.77 Safari/537.1 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Tue Aug 14 2012 16:19:28 GMT-0400 (Eastern Daylight Time) Server Clock Time: Tue Aug 14 2012 16:19:28 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bi, Bj, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

 

Every time I watch a movie or TV show, the video constantly freezes and then jumps ahead once buffered. I did a shift+L and see the following messages flowing in non-stop:

 

  • 7-14-12 16:18:11,11][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,913][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,857][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,803][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,750][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,728][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,615][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,560][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,506][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,448][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,425][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,348][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,302][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,275][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,223][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,167][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,117][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,32][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:10,2][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,947][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,892][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,838][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,771][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,716][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,659][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,603][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,548][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,483][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,456][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,405][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,382][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,324][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,299][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,239][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,186][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,135][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,133][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,80][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:09,24][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,957][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,932][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,901][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,879][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,825][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-14-12 16:18:08,801][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
Official Employee

Re: Buffering progress changed


jp936e wrote:

 

My Device Information My Zip Code: 21229 My Cable Provider: Comcast Baltimore (City) Digital My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: Not Installed My public IP address: 170.35.224.63 My operating system: Windows - Undefined My web browser: Chrome 21 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.1 (KHTML, Like Gecko) Chrome/21.0.1180.77 Safari/537.1 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled Time Information My Clock Time: Tue Aug 14 2012 16:19:28 GMT-0400 (Eastern Daylight Time) Server Clock Time: Tue Aug 14 2012 16:19:28 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: True Provider Codes: Bw, S, D, Al, Ci, Bi, Bj, A, Y, Bq, Bx, Ce, Cd, Cf, By, Bu, At, Bs, Cb, Ch, Ar, Aw, E, Aj, Cg, Bz, Bm, Au, Bl, Bv, B, U, Bp, Br, Bo, Bt, Cc, H, Ad, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False

 

Every time I watch a movie or TV show, the video constantly freezes and then jumps ahead once buffered. I did a shift+L and see the following messages flowing in non-stop:

 


 

What specific video(s) are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Buffering progress changed

Ive been watching Dexter on Showtime, but it seems to happen with everything I watch.

New Poster

Re: Buffering progress changed

Here is another update. Can you please tell me what this means or why this is constantly happening?

 

  • 7-16-12 11:13:31,391][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,367][FC.player.security.Controller][DEBUG] heartbeat success: statusData: {"code":"200","description":"Secure ticket success"}
  • [7-16-12 11:13:31,367][FC.player.security.Heartbeat][DEBUG] Hearbeat Success
  • [7-16-12 11:13:31,367][FC.player.security.Heartbeat][DEBUG] Hearbeat status code maps to description for reporting: [200] errorMessage(if any):Secure ticket success
  • [7-16-12 11:13:31,367][FC.player.security.Heartbeat][DEBUG] Heartbeat response: [200] errorMessage(if any):
  • [7-16-12 11:13:31,361][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,358][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,328][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,325][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,296][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,293][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,262][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,257][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,228][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,225][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,194][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,191][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,161][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,158][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,127][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,125][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,94][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,91][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,62][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,58][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,28][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:31,25][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:30,995][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:30,992][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:30,962][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:30,959][FancastSLVideo.Player.SmoothPlayerWrapper][INFO] Buffering Progress Changed
  • [7-16-12 11:13:30,948][FC.player.security.Heartbeat][DEBUG] Heartbeat url:https://secure.xfinitytv.comcast.net/xtv/secure-authkey/video/continue?daToken=dzhJ5KwY+oz+JkQZvoY7s...
Discussion stats
  • 3 replies
  • 724 views
  • 0 kudos
  • 2 in conversation