Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,945

members

20

online now

1,954,681

discussions

Top

Breakout Kings S2/Ep11 giving error 6002. EXPIRED

Regular Visitor

Breakout Kings S2/Ep11 giving error 6002. EXPIRED

Hi!

 

I keep getting the error code 6002 for 2 days now trying to watch Breakout Kings.

Can you please help me with this issue?

 

This is the only video that I am having a problem with.

 

Thank you

 

Tags (1)
Official Employee

Re: error 6002


cschoenig wrote:

Hi!

 

I keep getting the error code 6002 for 2 days now trying to watch Breakout Kings.

Can you please help me with this issue?

 

This is the only video that I am having a problem with.

 

Thank you

 


Is it all Breakout Kings episodes or just specific ones? If just specific episodes, which one's?

 

Also, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: error 6002

Hi,

 

The problem is with S2 E11.

 

Thanks

Official Employee

Re: error 6002


cschoenig wrote:

Hi,

 

The problem is with S2 E11.

 

Thanks


Our team is working on this issue now. I will update you when it is resolved.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: error 6002

ok, thank you. I will be waiting for your response.

Regular Visitor

Re: error 6002

Hello,

 

Is there a fix for this error code and yet and will I be able to watch this video at all?

I have tried on demand at home and it is not available.

 

thanks

 

Official Employee

Re: error 6002


cschoenig wrote:

Hi,

 

The problem is with S2 E11.

 

Thanks


I am sorry but this video has expired.

 

Our content is provided under licensing rules that can limit the amount of time we can offer a video on the site. If you've received a message that a video is not available or has disappeared from the site, chances are that you've found a video that has expired.

 

In this particular case, we did not remove the links from the site in a timely fashion, which I apologize for.

 

Our content team is also constantly working to bring you a wider selection of TV Shows and movies. We add new content daily, but due to licensing agreements, we may not have every movie/show/episode available for viewing.

 

I will pass your request along to our content team.

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 6 replies
  • 820 views
  • 0 kudos
  • 2 in conversation