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Bluetooth headphones and xfinity website

Regular Visitor

Bluetooth headphones and xfinity website

I could not get the website to work when my bluetooth headphones were on. The site shutdown!!! I tried differnt brands but could not gt it to work. Amazon, youtub änd other places were okay except when I tried to watch something from the Xfinity website. If I use connected earbuds it works fine. Has anyone tried to use bluetooth headphones while watch something from the Xfinity website?

Thanks

Official Employee

Re: Bluetooth headphones and xfinity website

Hello Joek2. I can assist with the issue you are experience on our website with your headphones. 

 

Just a few questions:

 

When you say the website shut down when you used your Bluetooth headphones, did the site give you an error message?

 

Can you please tell us which type of Bluetooth headphones you are having trouble with? 

 

Can you connect these headphones to a mobile device running our XFINITY Stream app, and does this cause an error there?

 

Thanks for clarifying. 


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Regular Visitor

Re: Bluetooth headphones and xfinity website

 Hello, and thanks for replying. I do not remember the error message (gave it to tech support). As for the brand of earbuds. One was an inepensive pair from Amazon, one was a Jabra and the last was an X1(not sure of manufacture). There was no problem with Amazon movies or watching youtube just the xfinity website. Any help would be greatly appreciated. Do you know of any wireless earbuds that do work? I also tried both I/E and Chrome. Same probem with both.

Official Employee

Re: Bluetooth headphones and xfinity website

Hi Joek2. I'm following up for Joe. What happens when you try to stream via the website with the bluetooth connected? Does the page load? Can you navigate at all? Does the video stop playing when bluetooth is connected? 

 

Have you tried clearing cache and cookies just in case? 

 


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New Poster

Re: Bluetooth headphones and xfinity website

My bluetooth headphones also won't work with Xfinity Stream. They work with all other mediums except this. I am using Sony products. 

Bronze Problem Solver

Re: Bluetooth headphones and xfinity website


chrisv86221 wrote:

My bluetooth headphones also won't work with Xfinity Stream. They work with all other mediums except this. I am using Sony products. 


This is a adobe flash problem. see other thread here with temp work around until adobe comes out with a fix

 

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Bluetooth-not-working-with-xfinity-web-tv/m-p/29...

New Poster

Re: Bluetooth headphones and xfinity website

see http://forums.xfinity.com/t5/XFINITY-Stream-Website/No-sound-when-streaming-xfinity-tv-on-PC/td-p/29...

This is a known issue with the Adobe Flash version 27.0. Comcast contacted Adobe and this will be fixed in Adobe Flash's next release.

Below are some troubleshooting steps to try in the interim before an update is released.

 

 

Problem: No Audio when connected to HDMI Cable (Happening with Adobe Flash version 27.0)

 

Solution:

  1. Go to https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html
  2. Click “Reset Flash License Files” button
  3. Clear browser cookies & cache
  4. Quit the browser
  5. Re-launch and login to the App

 

 

Problem: No Audio when connected to Bluetooth Speaker / Headphones

 

Solution:

  1. Pair your device
  2. Clear browser cookies & cache
  3. Quit the browser
  4. Re-launch and login to the App

 

 

How to clear browser history:

 

Firefox:

  • Click ‘History’ from browser menu
  • Click ‘Clear Recent History’
  • Set ‘Time range to clear’ as `Everything`
  • Check Cookies & Cache
  • Click ‘Clear Now’ button
  • Load the app and login

 

Safari:

  • Click ‘History’ from browser menu
  • Click ‘Clear History’
  • Select ‘All History’
  • Click ‘Clear History’ button

 

Internet Explorer:

  • Go to Settings
  • Click ‘Internet Options’
  • On the ‘General’ tab, click ‘Delete’ button
  • Check - Temporary Internet Files and website Files, Cookies & Website data, Form data
  • Click “Delete” button
  • Click ‘Apply’ and then ‘OK’ button

 

 

MS Edge:

  • Click on the three dots (on the top right)
  • Click on Settings
  • Scroll and click ‘Choose What to clear’ button under ‘Clear browsing data’ section
  • Check - Cookies and saved website data & Cached data and files.
  • Click on Clear button
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