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BBC america shows not playing online error 600

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BBC america shows not playing online error 600

i am using chrome and tried safari... i can play "the view' but NO bbc america shows... i get 
authorizing,
starting playback
then error 600 video not available.


what's up? 

 

this did work in the past

 

here is computer info 

My Device Information My Zip Code: 07853 My Cable Provider: Comcast My myDVR Manager Status: Activated My Set Top Box Names: Living Room, Family Room My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 69.141.95.84 My operating system: Mac - Undefined My web browser: Chrome 17 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.56 Safari/535.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60129.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled

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Official Employee

Re: BBC america shows not playing online error 600


laq wrote:

i am using chrome and tried safari... i can play "the view' but NO bbc america shows... i get 
authorizing,
starting playback
then error 600 video not available.


what's up? 

 

this did work in the past

 

here is computer info 

My Device Information My Zip Code: 07853 My Cable Provider: Comcast My myDVR Manager Status: Activated My Set Top Box Names: Living Room, Family Room My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 69.141.95.84 My operating system: Mac - Undefined My web browser: Chrome 17 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.56 Safari/535.11 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60129.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled


Try completely uninstalling Microsoft Silverlight then try installing Silverlight version 5. Go here for step by step instructions:

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/#silverlight-reinstall

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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