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I am using the latest tv go app on the ipad 4 ios 7.12.
Wifi strong signal, internet speed shows 17mb down, 3.5mb up.
When lifestreaming, the audio stops every 10-15 sec., muted for 2-3 sec, than resumes.
Multiple channels: CNN, BBC...
Is there a way to fix this?
We looked into this issue but we can not replicate it and we are seeing that the streams are healthy.
So we can further investigate, can you please provide additional information:
-What version of the Xfinity TV Go App are you using?
-What specific streams are you seeing this issue?
-Yakovs5 stated "the audio stops every 10-15 sec., muted for 2-3 sec, than resumes". Is everyone else having the same experience?
-If you haven't already, can you please tell me the type of device you are using (example: iPad 4, iPhone 4s, etc.)
-What iOS version are you using?
I am using: iPad 4, iOS 7.1.2, Xfinity TV Go App ver. 188.8.131.52.
I am having this issue while using Live stream, CNN and Fox News.
Just start watching a channel, after 5-7 min the problem starts - audio will mute for a few seconds and than resume.
If I kill the app and restart, the issue will return in 5-7 min. I can reproduce the issue every time.
I called Comcast this morning and the support person said they would escallate this matter. For months now I have been using TV-GO on my Ipad Air, and no matter what channel I watch on Live TV, I get 2 to 3 second breaks in audio, while streamed image is excellent.
I stream Live TV on my desktop PC which is hard wired to my router and there are no issues with lost audio.
I get 30mb/s down and 10mb/s up on speed tests and my Ipad Air works well with all other streaming apps, no audio issues.
I would appreciate a reply at firstname.lastname@example.org if you have a fix for this irritating issue.
FXX was one of the channels having this issue and so far it looks like the fix we deployed to it has worked. If testing is successful, we will deploy the fix on the rest of the channels hopefully by the end of next week.
Thank you for your patience,