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App on Iphone - Xfinity TV Go - Device Error

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New Poster

App on Iphone - Xfinity TV Go - Device Error

App on Iphone 5 - Xfinity To Go when I try to download a video it goes all the way until I hit download and it shows registering the devce which was already registered. Then it says "One too many"! Remove a device before downloading to this one. I cannot remove any devices by using the app. This is Version 2.4.0.272 - It use to work but now it will not download. Is anyone having same problem?

Accepted Solution

Re: App on Iphone - Xfinity TV Go - Device Error

 

Follow the link below 

 

visit https://device.comcast.net/devices

View answer in context
Bronze Problem Solver

Re: App on Iphone - Xfinity TV Go - Device Error

How do I manage my devices for the streaming and download features?
From the Settings menu in the app, you can deauthorize the device that you are using. Tap the Settings icon and open Manage Download Devices to deauthorize device.
Note: Deauthorizing a device will delete any downloads.

 

http://customer.comcast.com/help-and-support/xfinity-apps/xtv-go-app-download-feature-faqs

For full management of all 3 account devices, visit https://device.comcast.net/devices

New Poster

Re: App on Iphone - Xfinity TV Go - Device Error

 

Follow the link below 

 

visit https://device.comcast.net/devices

New Poster

Re: App on Iphone - Xfinity TV Go - Device Error

Thank you all this is perfect!!

 

New Poster

Re: App on Iphone - Xfinity TV Go - Device Error

Once on the device management page, how do you remove the device(s).  The devices listed are not hyperlinks, nor do they provice any option to manage the devices.  It simply lists the three devices that are authorized.  More specific help would be much appreciated.

 

Thanks!

Bronze Problem Solver

Re: App on Iphone - Xfinity TV Go - Device Error

How do I manage my devices for the streaming and download features?
From the Settings menu in the app, you can deauthorize the device that you are using. Tap the Settings icon and open Manage Download Devices to deauthorize device.
Note: Deauthorizing a device will delete any downloads.

https://customer.comcast.com/help-and-support/xfinity-apps/xtv-go-app-download-feature-faqs/

New Poster

Re: App on Iphone - Xfinity TV Go - Device Error

My iphone died awhile back and our ipad. For quite awhie now I didnt know how to take them off the account since I didnt have them anymore. Obviously I didnt look very hard to fix the problem. This was super easy and helpfull. Now I am a bit of a dunce for not taking the time to fix it Thanks for the easy fix.